AI Rankings · communications api and cpaas providers · Australia
8x8 CPaaS, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for communications API and CPaaS providers, 8x8 CPaaS came up in 4 of 180 answers. That puts it #35 of the 108 companies AI named in Australia.
In 3 of those 4 answers AI recommended it. In the other one it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #35of 108 | 2% | 75% | 6.0 | 3 of 60 |
 ChatGPT | #39of 69 | 2% | 0% | 7.0 | 1 of 60 |
 Gemini | #40of 78 | 2% | 100% | 9.0 | 1 of 60 |
 Google AI Mode | #26of 58 | 3% | 100% | 4.0 | 2 of 60 |
Google AI Mode names 8x8 CPaaS most often, Gemini least. Twilio leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Twilio136 answers ahead of you | 78% | 77% | 80% | 77% |
| 32 | Vodafone2 answers ahead of you | 3% | 3% | 3% | 3% |
| 33 | RingCentral1 answer ahead of you | 3% | 2% | 3% | 3% |
| 34 | SMS Express1 answer ahead of you | 3% | 3% | 5% | |
| 35 | 8x8 CPaaSyou | 2% | 2% | 2% | 3% |
SMS Express is 1 answer ahead of you, Agora level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described 8x8 CPaaS when they named it, word for word, from the October 2026 answers.
8x8 CPaaS: Why it fits healthcare: Strong enterprise capabilities, particularly for voice APIs, virtual contact centers, and secure communication routing across multiple clinic branches
Strong enterprise capabilities, particularly for voice APIs, virtual contact centers, and secure communication routing across multiple clinic branches.
8x8 CPaaS: advertises 24/7 in-country support for its Australian SMS API, but the public page doesn't clearly establish that this means 24/7 phone support rather than support generally.
AI states 3 facts about 8x8 CPaaS
In the October 2026 answers, AI describes your company in 3 statements: 3 about the service.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 3 in Findrix →What to do with this report
Get named where you are not
8x8 CPaaS appeared in 3 of the 60 buyer questions. Findrix runs the other 57 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 3 facts about 8x8 CPaaS. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
← Back to Communications API and CPaaS providers in AustraliaRequest a correction or removal
Get 8x8 CPaaS recommended by AISee what AI says about your company, who it names instead, and what to change so it names you.