AI Rankings · contact centre communications platforms · Australia
eDesk, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for contact centre communications platforms, eDesk came up in 1 of 180 answers. That puts it #116 of the 177 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #116of 177 | 1% | 100% | 2.0 | 1 of 60 |
 ChatGPT | #77of 100 | 2% | 100% | 2.0 | 1 of 60 |
 Gemini | 0 of 60 | ||||
 Google AI Mode | 0 of 60 |
Genesys Cloud CX leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Genesys Cloud CX127 answers ahead of you | 71% | 63% | 77% | 73% |
| 113 | EasyInboundlevel with you | 1% | 2% | ||
| 114 | Ecommslevel with you | 1% | 2% | ||
| 115 | Ecotellevel with you | 1% | 2% | ||
| 116 | eDeskyou | 1% | 2% |
Ecotel is level with you, Effi level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described eDesk when they named it, word for word, from the October 2026 answers.
My shortlist Platform Best fit Channels Why I’d consider it eDesk Australian multichannel retailers Email, chat, social + marketplaces Probably the most interesting if you sell through Amazon/eBay …
eDesk is unusually ecommerce-specific and has native integrations for marketplaces including Amazon AU, eBay AU, Catch, Kogan and MyDeal, alongside Shopify/WooCommerce and conventional support channels.
It can pull order information into the support ticket, which can save a two-person team a lot of copy/pasting.
AI states 3 facts about eDesk
In the October 2026 answers, AI describes your company in 3 statements: 1 about ownership, 1 about the service and 1 about prices.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 3 in Findrix →What to do with this report
Get named where you are not
eDesk appeared in 1 of the 60 buyer questions. Findrix runs the other 59 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 3 facts about eDesk. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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