AI Rankings · contact centre communications platforms · Australia
Microsoft Dynamics, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for contact centre communications platforms, Microsoft Dynamics came up in 12 of 180 answers. That puts it #19 of the 177 companies AI named in Australia.
In 6 of those 12 answers AI recommended it. In the other 6 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #19of 177 | 7% | 50% | 7.6 | 9 of 60 |
 ChatGPT | #17of 100 | 7% | 75% | 8.0 | 4 of 60 |
 Gemini | #14of 102 | 12% | 43% | 7.7 | 7 of 60 |
 Google AI Mode | #34of 84 | 2% | 0% | 5.0 | 1 of 60 |
Gemini names Microsoft Dynamics most often, Google AI Mode least. Genesys Cloud CX leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Genesys Cloud CX116 answers ahead of you | 71% | 63% | 77% | 73% |
| 16 | 8x83 answers ahead of you | 8% | 17% | 3% | 5% |
| 17 | Twilio2 answers ahead of you | 8% | 8% | 12% | 3% |
| 18 | Premier Contact Point1 answer ahead of you | 7% | 3% | 10% | 8% |
| 19 | Microsoft Dynamicsyou | 7% | 7% | 12% | 2% |
Premier Contact Point is 1 answer ahead of you, CloudTalk 2 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described Microsoft Dynamics when they named it, word for word, from the October 2026 answers.
It has pre-built integrations for Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk and Oracle, and its CTI can query the CRM and display the matching customer record when the call arrives. …
Microsoft specifically supports voice and other channels while using existing CRM customer data
Worth serious consideration if your business is already centred on Microsoft/Teams/Dynamics
AI states 4 facts about Microsoft Dynamics
In the October 2026 answers, AI describes your company in 4 statements: 4 about the service.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 4 in Findrix →What to do with this report
Get named where you are not
Microsoft Dynamics appeared in 9 of the 60 buyer questions. Findrix runs the other 51 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 4 facts about Microsoft Dynamics. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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