AI Rankings · contact centre communications platforms · Australia
RingCentral, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for contact centre communications platforms, RingCentral came up in 55 of 180 answers. That puts it #4 of the 177 companies AI named in Australia.
In 51 of those 55 answers AI recommended it. In the other 4 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #4of 177 | 31% | 93% | 5.0 | 41 of 60 |
 ChatGPT | #2of 100 | 40%Most recommended | 88% | 4.3 | 24 of 60 |
 Gemini | #5of 102 | 37%Most recommended | 100% | 6.0 | 22 of 60 |
 Google AI Mode | #11of 84 | 15% | 89% | 4.4 | 9 of 60 |
ChatGPT names RingCentral most often, Google AI Mode least. Genesys Cloud CX leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Genesys Cloud CX73 answers ahead of you | 71% | 63% | 77% | 73% |
| 2 | Talkdesk26 answers ahead of you | 45% | 22% | 58% | 55% |
| 3 | NICE CXone14 answers ahead of you | 38% | 35% | 48% | 32% |
| 4 | RingCentralyou | 31% | 40% | 37% | 15% |
NICE CXone is 14 answers ahead of you, Zendesk 1 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described RingCentral when they named it, word for word, from the October 2026 answers.
RingCentral (RingCX / RingCentral Contact Center) Best for: Businesses looking to unify internal business phone systems (PBX) and contact center queues under one platform
RingCentral offers comprehensive integrations into Salesforce, HubSpot, Microsoft Teams, and Zendesk, making it easy to sync communication channels.
Offers out-of-the-box integrations with major CRMs, automatically matching caller IDs to existing records and writing call summaries/notes back.
AI states 84 facts about RingCentral
In the October 2026 answers, AI describes your company in 84 statements: 66 about the service, 11 about prices and 7 about other things.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 84 in Findrix →Your “Top 3 in AI answers” badge
ChatGPT and Gemini put RingCentral in their top 3 for Australia. That earns the badge for your website: it names the engine, links to the ranking and updates itself.
<a href="https://www.findrix.ai/rankings/au/contact-center-communications-platforms" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/contact-center-communications-platforms-ringcentral.svg" alt="Findrix AI Rankings badge · Contact centre communications platforms in Australia" width="320" height="72"></a>
<a href="https://www.findrix.ai/rankings/au/contact-center-communications-platforms" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/contact-center-communications-platforms-ringcentral-dark.svg" alt="Findrix AI Rankings badge · Contact centre communications platforms in Australia" width="320" height="72"></a>
<a href="https://www.findrix.ai/rankings/au/contact-center-communications-platforms" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/contact-center-communications-platforms-ringcentral-pill.svg" alt="Findrix AI Rankings badge · Contact centre communications platforms in Australia" width="260" height="48"></a>
<a href="https://www.findrix.ai/rankings/au/contact-center-communications-platforms" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/contact-center-communications-platforms-ringcentral-dark-pill.svg" alt="Findrix AI Rankings badge · Contact centre communications platforms in Australia" width="260" height="48"></a>
- One badge, the engines that recommend you on it. Add the other engines by climbing into their top 3.
- The image lives on findrix.ai and updates itself: month and engines change, your code does not.
- Drop out of every top 3 and it quietly turns into “Listed in AI Rankings”. It never breaks and never lies.
- It links to the ranking on findrix.ai.
- Use the image as it is. Do not edit, recolour or crop it.
- Always place it with the link from the code.
- The badge is valid while the current ranking backs it.
- Findrix may withdraw the badge, for example if the image is changed or the link is removed.
What to do with this report
Get named where you are not
RingCentral appeared in 41 of the 60 buyer questions. Findrix runs the other 19 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 84 facts about RingCentral. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
← Back to Contact centre communications platforms in AustraliaRequest a correction or removal
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