AI Rankings · customer support and helpdesk software · Australia
Atlassian, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, Atlassian came up in 31 of 180 answers. That puts it #9 of the 98 companies AI named in Australia.
In 22 of those 31 answers AI recommended it. In the other 9 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #9of 98 | 17% | 71% | 5.5 | 20 of 60 |
 ChatGPT | #12of 65 | 7% | 50% | 5.8 | 4 of 60 |
 Gemini | #5of 62 | 23% | 71% | 5.8 | 14 of 60 |
 Google AI Mode | #8of 51 | 22% | 77% | 5.2 | 13 of 60 |
Gemini names Atlassian most often, ChatGPT least. Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk107 answers ahead of you | 77% | 78% | 70% | 82% |
| 6 | Help Scout8 answers ahead of you | 22% | 25% | 18% | 22% |
| 7 | Salesforce4 answers ahead of you | 20% | 17% | 17% | 25% |
| 8 | HubSpot Service Hub3 answers ahead of you | 19% | 5% | 25% | 27% |
| 9 | Atlassianyou | 17% | 7% | 23% | 22% |
HubSpot Service Hub is 3 answers ahead of you, Gorgias 5 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described Atlassian when they named it, word for word, from the October 2026 answers.
Jira Service Management Why it fits: Built by Atlassian, an Australian-born global software leader, it features powerful queue management, customizable request types mapped to specific clients or…
Atlassian supports Australian data residency for Jira Service Management, including ticket fields, comments and attachments.
Atlassian is heavily utilized across Australian enterprise and government sectors.
AI states 38 facts about Atlassian
In the October 2026 answers, AI describes your company in 38 statements: 22 about the service, 6 about other things, 4 about prices, 3 about ownership, 2 about history and 1 about address.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 38 in Findrix →What to do with this report
Get named where you are not
Atlassian appeared in 20 of the 60 buyer questions. Findrix runs the other 40 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 38 facts about Atlassian. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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