AI Rankings · customer support and helpdesk software · Australia
Frappe Helpdesk, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, Frappe Helpdesk came up in 2 of 180 answers. That puts it #46 of the 98 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #46of 98 | 1% | 100% | 7.5 | 2 of 60 |
 ChatGPT | #40of 65 | 2% | 100% | 9.0 | 1 of 60 |
 Gemini | #38of 62 | 2% | 100% | 6.0 | 1 of 60 |
 Google AI Mode | 0 of 60 |
Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk136 answers ahead of you | 77% | 78% | 70% | 82% |
| 43 | Ateralevel with you | 1% | 2% | 2% | |
| 44 | Deskprolevel with you | 1% | 3% | ||
| 45 | Drive Chatlevel with you | 1% | 2% | 2% | |
| 46 | Frappe Helpdeskyou | 1% | 2% | 2% |
Drive Chat is level with you, GLPI level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described Frappe Helpdesk when they named it, word for word, from the October 2026 answers.
…omnichannel support without the complexity of enterprise systems. [1] Frappe Helpdesk — interesting if you're comfortable with open-source/self-hosted software
It provides structured ticketing, SLAs, automation and a customer portal at a relatively low cost.
Frappe Helpdesk is a rising open-source option featuring built-in knowledge bases, clear portals, and customizable issue workflows.
AI states 3 facts about Frappe Helpdesk
In the October 2026 answers, AI describes your company in 3 statements: 2 about prices and 1 about the service.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 3 in Findrix →What to do with this report
Get named where you are not
Frappe Helpdesk appeared in 2 of the 60 buyer questions. Findrix runs the other 58 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 3 facts about Frappe Helpdesk. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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