AI Rankings · customer support and helpdesk software · Australia
Gladly, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, Gladly came up in 1 of 180 answers. That puts it #72 of the 98 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #72of 98 | 1% | 100% | 9.0 | 1 of 60 |
 ChatGPT | #53of 65 | 2% | 100% | 9.0 | 1 of 60 |
 Gemini | 0 of 60 | ||||
 Google AI Mode | 0 of 60 |
Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk137 answers ahead of you | 77% | 78% | 70% | 82% |
| 69 | DeskDaylevel with you | 1% | 2% | ||
| 70 | Enchantlevel with you | 1% | 2% | ||
| 71 | Fixique IT helpdesk / service desklevel with you | 1% | 2% | ||
| 72 | Gladlyyou | 1% | 2% |
Fixique IT helpdesk / service desk is level with you, Helios level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described Gladly when they named it, word for word, from the October 2026 answers.
…you want a customer timeline rather than traditional tickets Gladly Premium omnichannel service Worth considering for a consumer-centric retailer Zoho Desk Lower-cost conventional service desk…
It's designed around the customer rather than individual tickets, with omnichannel interaction history and agent context.
AI states 1 facts about Gladly
In the October 2026 answers, AI describes your company in 1 statements: 1 about other things.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 1 in Findrix →What to do with this report
Get named where you are not
Gladly appeared in 1 of the 60 buyer questions. Findrix runs the other 59 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 1 facts about Gladly. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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