AI Rankings · field service management software · Australia
ServiceNow, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for field service management software, ServiceNow came up in 3 of 180 answers. That puts it #29 of the 142 companies AI named in Australia.
In 1 of those 3 answers AI recommended it. In the other 2 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #29of 142 | 2% | 33% | 7.7 | 3 of 60 |
 ChatGPT | #32of 88 | 2% | 0% | 18.0 | 1 of 60 |
 Gemini | #22of 64 | 3% | 50% | 2.5 | 2 of 60 |
 Google AI Mode | 0 of 60 |
Gemini names ServiceNow most often, ChatGPT least. Simpro leads on Gemini and Google AI Mode. ServiceM8 leads on ChatGPT.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Simpro134 answers ahead of you | 76% | 70% | 72% | 87% |
| 26 | Miralevel with you | 2% | 3% | 2% | |
| 27 | QuoteMatelevel with you | 2% | 2% | 2% | 2% |
| 28 | Sendatradielevel with you | 2% | 2% | 3% | |
| 29 | ServiceNowyou | 2% | 2% | 3% |
Sendatradie is level with you, ServicePilot level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described ServiceNow when they named it, word for word, from the October 2026 answers.
ServiceNow Field Service Management (FSM) Overview: ServiceNow is an enterprise-level workflow and service management platform with a dedicated Field Service Management module, heavily utilized by …
ServiceNow is an enterprise-level workflow and service management platform with a dedicated Field Service Management module, heavily utilized by large corporate and critical infrastructure sectors in Australia.
ServiceNow has held formal ISO/IEC 27001 certification for its platform architecture for over a decade, alongside ISO 27017 (cloud security) and ISO 27018 (privacy).
AI states 3 facts about ServiceNow
In the October 2026 answers, AI describes your company in 3 statements: 2 about other things and 1 about the service.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 3 in Findrix →What to do with this report
Get named where you are not
ServiceNow appeared in 3 of the 60 buyer questions. Findrix runs the other 57 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 3 facts about ServiceNow. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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