AI Rankings · it support and managed service providers (smb) · the Illawarra
Ericom, according to AI (October 2026)
When a buyer in the Illawarra asked ChatGPT, Gemini or Google AI Mode for IT support and managed service providers (SMB), Ericom came up in 11 of 180 answers. That puts it #19 of the 74 companies AI named in the Illawarra.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in the Illawarra. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #19of 74 | 6% | 100% | 4.0 | 10 of 60 |
 ChatGPT | #12of 50 | 17% | 100% | 4.3 | 10 of 60 |
 Gemini | #26of 33 | 2% | 100% | 1.0 | 1 of 60 |
 Google AI Mode | 0 of 60 |
ChatGPT names Ericom most often, Gemini least. MLogic IT leads on ChatGPT. AST Technologies leads on Gemini. Black Wolf IT leads on Google AI Mode.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | AST Technologies34 answers ahead of you | 25% | 30% | 38% | 7% |
| 16 | Computer Troubleshooters - South Coast NSW3 answers ahead of you | 8% | 17% | 3% | 3% |
| 17 | ShowellTech3 answers ahead of you | 8% | 12% | 12% | |
| 18 | Kiama Forward Computers2 answers ahead of you | 7% | 17% | 3% | 2% |
| 19 | Ericomyou | 6% | 17% | 2% |
Kiama Forward Computers is 2 answers ahead of you, PCC Computers 2 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described Ericom when they named it, word for word, from the October 2026 answers.
Ericom — Coniston: This is one of the clearest matches for a geographically dispersed workforce: its Illawarra operation is actually based locally, covers Wollongong, Shellharbour, Kiama,…
Ericom — Coniston.
this is one of the clearest matches for a geographically dispersed workforce: its Illawarra operation is actually based locally, covers Wollongong, Shellharbour, Kiama, Shoalhaven and Port Kembla, and combines service-desk support with network, security and onsite capability.
AI states 21 facts about Ericom
In the October 2026 answers, AI describes your company in 21 statements: 9 about address, 8 about the service, 2 about team, 1 about history and 1 about contact.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 21 in Findrix →What to do with this report
Get named where you are not
Ericom appeared in 10 of the 60 buyer questions. Findrix runs the other 50 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 21 facts about Ericom. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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