AI Rankings · chatbots and conversational ai for customer service · Australia
Chat AgentX, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for chatbots and conversational AI for customer service, Chat AgentX came up in 5 of 180 answers. That puts it #31 of the 250 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #31of 250 | 3% | 100% | 3.4 | 3 of 60 |
 ChatGPT | #56of 156 | 2% | 100% | 1.0 | 1 of 60 |
 Gemini | #25of 107 | 5% | 100% | 4.0 | 3 of 60 |
 Google AI Mode | #39of 114 | 2% | 100% | 4.0 | 1 of 60 |
Gemini names Chat AgentX most often, Google AI Mode least. Intercom leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Intercom63 answers ahead of you | 38% | 35% | 40% | 38% |
| 28 | LUNA Systems1 answer ahead of you | 3% | 8% | 2% | |
| 29 | AI Chatbot Australialevel with you | 3% | 5% | 3% | |
| 30 | Botpresslevel with you | 3% | 2% | 3% | 3% |
| 31 | Chat AgentXyou | 3% | 2% | 5% | 2% |
Botpress is level with you, Cognigy level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described Chat AgentX when they named it, word for word, from the October 2026 answers.
…and customer-facing website chat agents (like Tidio/Lyro or Chat AgentX) to answer questions from the public, donors, or clients 24/7
It's heavily tailored for Australian community groups, social services, and charities.
It trains only on your approved website text and uploaded documents (reducing hallucinations), supports voice and text in 80+ languages, and has strong privacy guardrails which are vital if you deal with vulnerable communities.
AI states 15 facts about Chat AgentX
In the October 2026 answers, AI describes your company in 15 statements: 7 about the service, 5 about prices and 3 about other things.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 15 in Findrix →What to do with this report
Get named where you are not
Chat AgentX appeared in 3 of the 60 buyer questions. Findrix runs the other 57 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 15 facts about Chat AgentX. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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