AI Rankings · chatbots and conversational ai for customer service · Australia
Intercom, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for chatbots and conversational AI for customer service, Intercom came up in 68 of 180 answers. That puts it #1 of the 250 companies AI named in Australia.
In 54 of those 68 answers AI recommended it. In the other 14 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #1of 250 | 38% | 79% | 3.0 | 35 of 60 |
 ChatGPT | #1of 156 | 35%Most recommended | 81% | 2.6 | 21 of 60 |
 Gemini | #1of 107 | 40%Most recommended | 71% | 3.6 | 24 of 60 |
 Google AI Mode | #1of 114 | 38%Most recommended | 87% | 2.7 | 23 of 60 |
Gemini names Intercom most often, ChatGPT least. You lead on all 3 engines.
Named instead of you
You and the three named right below you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Intercomyou | 38% | 35% | 40% | 38% |
| 2 | Tidio15 answers behind you | 29% | 17% | 38% | 33% |
| 3 | Zendesk25 answers behind you | 24% | 27% | 25% | 20% |
| 4 | HubSpot37 answers behind you | 17% | 10% | 22% | 20% |
Tidio is 15 answers behind you, Zendesk 25 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described Intercom when they named it, word for word, from the October 2026 answers.
Intercom (Fin AI): Intercom’s AI agent, Fin, is exceptionally good at conversational resolution
Intercom’s AI agent, Fin, is exceptionally good at conversational resolution.
It safely grounds its answers in your help center documentation or shipping/return policies, meaning it won't hallucinate answers and can accurately resolve up to 50% or more of routine tier-1 support requests.
AI states 104 facts about Intercom
In the October 2026 answers, AI describes your company in 104 statements: 86 about the service, 16 about prices, 1 about other things and 1 about award.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 104 in Findrix →Your “Top 3 in AI answers” badge
ChatGPT, Gemini and Google AI Mode put Intercom in their top 3 for Australia. That earns the badge for your website: it names the engine, links to the ranking and updates itself.
<a href="https://www.findrix.ai/rankings/au/chatbots-and-conversational-ai-for-customer-service" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/chatbots-and-conversational-ai-for-customer-service-intercom.svg" alt="Findrix AI Rankings badge · Chatbots and conversational AI for customer service in Australia" width="320" height="72"></a>
<a href="https://www.findrix.ai/rankings/au/chatbots-and-conversational-ai-for-customer-service" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/chatbots-and-conversational-ai-for-customer-service-intercom-dark.svg" alt="Findrix AI Rankings badge · Chatbots and conversational AI for customer service in Australia" width="320" height="72"></a>
<a href="https://www.findrix.ai/rankings/au/chatbots-and-conversational-ai-for-customer-service" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/chatbots-and-conversational-ai-for-customer-service-intercom-pill.svg" alt="Findrix AI Rankings badge · Chatbots and conversational AI for customer service in Australia" width="260" height="48"></a>
<a href="https://www.findrix.ai/rankings/au/chatbots-and-conversational-ai-for-customer-service" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/chatbots-and-conversational-ai-for-customer-service-intercom-dark-pill.svg" alt="Findrix AI Rankings badge · Chatbots and conversational AI for customer service in Australia" width="260" height="48"></a>
- One badge, the engines that recommend you on it. Add the other engines by climbing into their top 3.
- The image lives on findrix.ai and updates itself: month and engines change, your code does not.
- Drop out of every top 3 and it quietly turns into “Listed in AI Rankings”. It never breaks and never lies.
- It links to the ranking on findrix.ai.
- Use the image as it is. Do not edit, recolour or crop it.
- Always place it with the link from the code.
- The badge is valid while the current ranking backs it.
- Findrix may withdraw the badge, for example if the image is changed or the link is removed.
What to do with this report
Get named where you are not
Intercom appeared in 35 of the 60 buyer questions. Findrix runs the other 25 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 104 facts about Intercom. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
← Back to Chatbots and conversational AI for customer service in AustraliaRequest a correction or removal
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