AI Rankings · chatbots and conversational ai for customer service · Australia
Freshdesk, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for chatbots and conversational AI for customer service, Freshdesk came up in 19 of 180 answers. That puts it #8 of the 250 companies AI named in Australia.
In 14 of those 19 answers AI recommended it. In the other 5 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #8of 250 | 11% | 74% | 3.7 | 11 of 60 |
 ChatGPT | #8of 156 | 8% | 60% | 3.4 | 5 of 60 |
 Gemini | #9of 107 | 13% | 88% | 3.9 | 8 of 60 |
 Google AI Mode | #8of 114 | 10% | 67% | 3.7 | 6 of 60 |
Gemini names Freshdesk most often, ChatGPT least. Intercom leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Intercom49 answers ahead of you | 38% | 35% | 40% | 38% |
| 5 | Microsoft8 answers ahead of you | 15% | 12% | 23% | 10% |
| 6 | ChatGPT2 answers ahead of you | 12% | 10% | 17% | 8% |
| 7 | Gorgias2 answers ahead of you | 12% | 3% | 20% | 12% |
| 8 | Freshdeskyou | 11% | 8% | 13% | 10% |
Gorgias is 2 answers ahead of you, Claude 2 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described Freshdesk when they named it, word for word, from the October 2026 answers.
When a chatbot connects straight to your platform (like Zendesk, Freshdesk, HubSpot, Salesforce Service Cloud, or Intercom), it automatically logs conversations, matches customer profiles, and…
Unresolved chats automatically spawn tickets with all context preserved, eliminating manual copy-pasting.
Gives you a clean shared inbox and foundational AI deflection tools at a lower barrier to entry.
AI states 19 facts about Freshdesk
In the October 2026 answers, AI describes your company in 19 statements: 15 about the service, 3 about prices and 1 about award.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 19 in Findrix →What to do with this report
Get named where you are not
Freshdesk appeared in 11 of the 60 buyer questions. Findrix runs the other 49 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 19 facts about Freshdesk. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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