AI Rankings · chatbots and conversational ai for customer service · Australia
HubSpot, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for chatbots and conversational AI for customer service, HubSpot came up in 31 of 180 answers. That puts it #4 of the 250 companies AI named in Australia.
In 23 of those 31 answers AI recommended it. In the other 8 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #4of 250 | 17% | 74% | 3.8 | 18 of 60 |
 ChatGPT | #5of 156 | 10% | 50% | 3.8 | 6 of 60 |
 Gemini | #5of 107 | 22% | 69% | 3.9 | 13 of 60 |
 Google AI Mode | #4of 114 | 20%Most recommended | 92% | 3.6 | 12 of 60 |
Gemini names HubSpot most often, ChatGPT least. Intercom leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Intercom37 answers ahead of you | 38% | 35% | 40% | 38% |
| 2 | Tidio22 answers ahead of you | 29% | 17% | 38% | 33% |
| 3 | Zendesk12 answers ahead of you | 24% | 27% | 25% | 20% |
| 4 | HubSpotyou | 17% | 10% | 22% | 20% |
Zendesk is 12 answers ahead of you, Microsoft 4 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described HubSpot when they named it, word for word, from the October 2026 answers.
The best approach is to deploy a native AI agent or a specialized overlay chatbot that syncs directly into your existing helpdesk ecosystem (such as Zendesk, HubSpot, Freshdesk, or Salesforce)
Directly reads your knowledge base and logs interactions straight into the customer's timeline and ticket records.
Tied into Service Hub tiers, making it effortless to adopt if you are already in the HubSpot ecosystem.
AI states 31 facts about HubSpot
In the October 2026 answers, AI describes your company in 31 statements: 25 about the service, 5 about prices and 1 about other things.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 31 in Findrix →Your “Top 3 in AI answers” badge
Google AI Mode puts HubSpot in its top 3 for Australia. That earns the badge for your website: it names the engine, links to the ranking and updates itself.
<a href="https://www.findrix.ai/rankings/au/chatbots-and-conversational-ai-for-customer-service" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/chatbots-and-conversational-ai-for-customer-service-hubspot.svg" alt="Findrix AI Rankings badge · Chatbots and conversational AI for customer service in Australia" width="320" height="72"></a>
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<a href="https://www.findrix.ai/rankings/au/chatbots-and-conversational-ai-for-customer-service" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/chatbots-and-conversational-ai-for-customer-service-hubspot-pill.svg" alt="Findrix AI Rankings badge · Chatbots and conversational AI for customer service in Australia" width="260" height="48"></a>
<a href="https://www.findrix.ai/rankings/au/chatbots-and-conversational-ai-for-customer-service" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/chatbots-and-conversational-ai-for-customer-service-hubspot-dark-pill.svg" alt="Findrix AI Rankings badge · Chatbots and conversational AI for customer service in Australia" width="260" height="48"></a>
- One badge, the engines that recommend you on it. Add the other engines by climbing into their top 3.
- The image lives on findrix.ai and updates itself: month and engines change, your code does not.
- Drop out of every top 3 and it quietly turns into “Listed in AI Rankings”. It never breaks and never lies.
- It links to the ranking on findrix.ai.
- Use the image as it is. Do not edit, recolour or crop it.
- Always place it with the link from the code.
- The badge is valid while the current ranking backs it.
- Findrix may withdraw the badge, for example if the image is changed or the link is removed.
What to do with this report
Get named where you are not
HubSpot appeared in 18 of the 60 buyer questions. Findrix runs the other 42 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 31 facts about HubSpot. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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