AI Rankings · contact centre communications platforms · Australia
CloudTalk, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for contact centre communications platforms, CloudTalk came up in 10 of 180 answers. That puts it #20 of the 177 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #20of 177 | 6% | 100% | 3.5 | 8 of 60 |
 ChatGPT | #18of 100 | 7% | 100% | 3.5 | 4 of 60 |
 Gemini | #18of 102 | 8% | 100% | 3.8 | 5 of 60 |
 Google AI Mode | #35of 84 | 2% | 100% | 2.0 | 1 of 60 |
Gemini names CloudTalk most often, Google AI Mode least. Genesys Cloud CX leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Genesys Cloud CX118 answers ahead of you | 71% | 63% | 77% | 73% |
| 17 | Twilio4 answers ahead of you | 8% | 8% | 12% | 3% |
| 18 | Premier Contact Point3 answers ahead of you | 7% | 3% | 10% | 8% |
| 19 | Microsoft Dynamics2 answers ahead of you | 7% | 7% | 12% | 2% |
| 20 | CloudTalkyou | 6% | 7% | 8% | 2% |
Microsoft Dynamics is 2 answers ahead of you, Amazon Web Services 3 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described CloudTalk when they named it, word for word, from the October 2026 answers.
Yes
strongest all-round option if you use Salesforce, HubSpot or Dynamics
It can automatically log calls plus AI summaries/transcripts into the CRM.
AI states 17 facts about CloudTalk
In the October 2026 answers, AI describes your company in 17 statements: 12 about the service and 5 about prices.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 17 in Findrix →What to do with this report
Get named where you are not
CloudTalk appeared in 8 of the 60 buyer questions. Findrix runs the other 52 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 17 facts about CloudTalk. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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