AI Rankings · contact centre communications platforms · Australia
Freshworks, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for contact centre communications platforms, Freshworks came up in 25 of 180 answers. That puts it #13 of the 177 companies AI named in Australia.
In 22 of those 25 answers AI recommended it. In the other 3 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #13of 177 | 14% | 88% | 5.2 | 17 of 60 |
 ChatGPT | #20of 100 | 5% | 67% | 6.3 | 3 of 60 |
 Gemini | #9of 102 | 18% | 91% | 5.5 | 11 of 60 |
 Google AI Mode | #9of 84 | 18% | 91% | 4.5 | 11 of 60 |
Gemini names Freshworks most often, ChatGPT least. Genesys Cloud CX leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Genesys Cloud CX103 answers ahead of you | 71% | 63% | 77% | 73% |
| 10 | Salesforce8 answers ahead of you | 18% | 8% | 20% | 27% |
| 11 | HubSpot2 answers ahead of you | 15% | 5% | 15% | 25% |
| 12 | Telstra1 answer ahead of you | 14% | 30% | 10% | 3% |
| 13 | Freshworksyou | 14% | 5% | 18% | 18% |
Telstra is 1 answer ahead of you, IPscape 3 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described Freshworks when they named it, word for word, from the October 2026 answers.
Freshchat by Freshworks: A popular mid-to-enterprise omnichannel messaging platform in Australia that pairs AI-powered bots with a unified agent workspace, enabling rule-based or intent-based…
A popular mid-to-enterprise omnichannel messaging platform in Australia that pairs AI-powered bots with a unified agent workspace, enabling rule-based or intent-based handoffs to specific human queues.
Both platforms feature native or easily integrated AI bots (like Zendesk AI or Freshdesk's Freddy AI) that converse with users on your site and transition unresolved or complex issues straight to live agent queues.
AI states 36 facts about Freshworks
In the October 2026 answers, AI describes your company in 36 statements: 24 about the service, 7 about prices, 4 about other things and 1 about team.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 36 in Findrix →What to do with this report
Get named where you are not
Freshworks appeared in 17 of the 60 buyer questions. Findrix runs the other 43 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 36 facts about Freshworks. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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