AI Rankings · customer support and helpdesk software · Australia
Freshdesk, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, Freshdesk came up in 126 of 180 answers. That puts it #2 of the 98 companies AI named in Australia.
In 111 of those 126 answers AI recommended it. In the other 15 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #2of 98 | 70% | 88% | 2.9 | 51 of 60 |
 ChatGPT | #2of 65 | 60%Most recommended | 81% | 3.3 | 36 of 60 |
 Gemini | #1of 62 | 75%Most recommended | 96% | 2.8 | 45 of 60 |
 Google AI Mode | #2of 51 | 75%Most recommended | 87% | 2.7 | 45 of 60 |
Gemini names Freshdesk most often, ChatGPT least. Zendesk leads on ChatGPT and Google AI Mode. You lead on Gemini.
Named instead of you
Those named above you, you, and the three named right below you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk12 answers ahead of you | 77% | 78% | 70% | 82% |
| 2 | Freshdeskyou | 70% | 60% | 75% | 75% |
| 3 | Zoho Desk69 answers behind you | 32% | 23% | 48% | 23% |
| 4 | Intercom83 answers behind you | 24% | 52% | 8% | 12% |
| 5 | Freshworks87 answers behind you | 22% | 18% | 15% | 32% |
Zendesk is 12 answers ahead of you, Zoho Desk 69 behind, Intercom 83 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described Freshdesk when they named it, word for word, from the October 2026 answers.
My shortlist Software Best for Six-person team Automatic assignment Australian angle Freshdesk Best overall value Excellent Yes Available in Australia; mature platform Front Keeping the familiar…
Freshdesk supports a shared inbox, ticket prioritisation/assignment, customer portal, knowledge base, automation and reporting.
Its Pro plan adds intelligent routing and multiple SLA policies.
AI states 209 facts about Freshdesk
In the October 2026 answers, AI describes your company in 209 statements: 161 about the service, 29 about prices, 17 about other things, 1 about team and 1 about payment.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 209 in Findrix →Your “Top 3 in AI answers” badge
ChatGPT, Gemini and Google AI Mode put Freshdesk in their top 3 for Australia. That earns the badge for your website: it names the engine, links to the ranking and updates itself.
<a href="https://www.findrix.ai/rankings/au/customer-support-and-helpdesk-software" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/customer-support-and-helpdesk-software-freshdesk.svg" alt="Findrix AI Rankings badge · Customer support and helpdesk software in Australia" width="320" height="72"></a>
<a href="https://www.findrix.ai/rankings/au/customer-support-and-helpdesk-software" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/customer-support-and-helpdesk-software-freshdesk-dark.svg" alt="Findrix AI Rankings badge · Customer support and helpdesk software in Australia" width="320" height="72"></a>
<a href="https://www.findrix.ai/rankings/au/customer-support-and-helpdesk-software" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/customer-support-and-helpdesk-software-freshdesk-pill.svg" alt="Findrix AI Rankings badge · Customer support and helpdesk software in Australia" width="260" height="48"></a>
<a href="https://www.findrix.ai/rankings/au/customer-support-and-helpdesk-software" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/customer-support-and-helpdesk-software-freshdesk-dark-pill.svg" alt="Findrix AI Rankings badge · Customer support and helpdesk software in Australia" width="260" height="48"></a>
- One badge, the engines that recommend you on it. Add the other engines by climbing into their top 3.
- The image lives on findrix.ai and updates itself: month and engines change, your code does not.
- Drop out of every top 3 and it quietly turns into “Listed in AI Rankings”. It never breaks and never lies.
- It links to the ranking on findrix.ai.
- Use the image as it is. Do not edit, recolour or crop it.
- Always place it with the link from the code.
- The badge is valid while the current ranking backs it.
- Findrix may withdraw the badge, for example if the image is changed or the link is removed.
What to do with this report
Get named where you are not
Freshdesk appeared in 51 of the 60 buyer questions. Findrix runs the other 9 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 209 facts about Freshdesk. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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