AI Rankings · customer support and helpdesk software · Australia
Freshworks, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, Freshworks came up in 39 of 180 answers. That puts it #5 of the 98 companies AI named in Australia.
In 29 of those 39 answers AI recommended it. In the other 10 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #5of 98 | 22% | 74% | 3.8 | 26 of 60 |
 ChatGPT | #7of 65 | 18% | 64% | 4.6 | 11 of 60 |
 Gemini | #8of 62 | 15% | 56% | 4.2 | 9 of 60 |
 Google AI Mode | #3of 51 | 32%Most recommended | 89% | 3.2 | 19 of 60 |
Google AI Mode names Freshworks most often, Gemini least. Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk99 answers ahead of you | 77% | 78% | 70% | 82% |
| 2 | Freshdesk87 answers ahead of you | 70% | 60% | 75% | 75% |
| 3 | Zoho Desk18 answers ahead of you | 32% | 23% | 48% | 23% |
| 4 | Intercom4 answers ahead of you | 24% | 52% | 8% | 12% |
| 5 | Freshworksyou | 22% | 18% | 15% | 32% |
Intercom is 4 answers ahead of you, Help Scout level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described Freshworks when they named it, word for word, from the October 2026 answers.
The closest matches I found are: Tool Website chat After-hours behaviour My take Freshdesk Omni Yes — embedded web chat widget Can show an “Away Experience” outside business hours and let the…
Can show an “Away Experience” outside business hours and let the visitor create an email or chat ticket
Freshdesk's current Web Chat widget explicitly supports an Away Experience for when you're outside business hours.
AI states 33 facts about Freshworks
In the October 2026 answers, AI describes your company in 33 statements: 25 about the service, 7 about other things and 1 about address.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 33 in Findrix →Your “Top 3 in AI answers” badge
Google AI Mode puts Freshworks in its top 3 for Australia. That earns the badge for your website: it names the engine, links to the ranking and updates itself.
<a href="https://www.findrix.ai/rankings/au/customer-support-and-helpdesk-software" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/customer-support-and-helpdesk-software-freshworks.svg" alt="Findrix AI Rankings badge · Customer support and helpdesk software in Australia" width="320" height="72"></a>
<a href="https://www.findrix.ai/rankings/au/customer-support-and-helpdesk-software" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/customer-support-and-helpdesk-software-freshworks-dark.svg" alt="Findrix AI Rankings badge · Customer support and helpdesk software in Australia" width="320" height="72"></a>
<a href="https://www.findrix.ai/rankings/au/customer-support-and-helpdesk-software" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/customer-support-and-helpdesk-software-freshworks-pill.svg" alt="Findrix AI Rankings badge · Customer support and helpdesk software in Australia" width="260" height="48"></a>
<a href="https://www.findrix.ai/rankings/au/customer-support-and-helpdesk-software" title="Findrix AI Rankings"><img src="https://www.findrix.ai/badge/customer-support-and-helpdesk-software-freshworks-dark-pill.svg" alt="Findrix AI Rankings badge · Customer support and helpdesk software in Australia" width="260" height="48"></a>
- One badge, the engines that recommend you on it. Add the other engines by climbing into their top 3.
- The image lives on findrix.ai and updates itself: month and engines change, your code does not.
- Drop out of every top 3 and it quietly turns into “Listed in AI Rankings”. It never breaks and never lies.
- It links to the ranking on findrix.ai.
- Use the image as it is. Do not edit, recolour or crop it.
- Always place it with the link from the code.
- The badge is valid while the current ranking backs it.
- Findrix may withdraw the badge, for example if the image is changed or the link is removed.
What to do with this report
Get named where you are not
Freshworks appeared in 26 of the 60 buyer questions. Findrix runs the other 34 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 33 facts about Freshworks. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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