AI Rankings · customer support and helpdesk software · Australia
HaloITSM, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, HaloITSM came up in 14 of 180 answers. That puts it #13 of the 98 companies AI named in Australia.
In 13 of those 14 answers AI recommended it. In the other one it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #13of 98 | 8% | 93% | 5.2 | 10 of 60 |
 ChatGPT | #10of 65 | 8% | 100% | 4.6 | 5 of 60 |
 Gemini | #13of 62 | 7% | 75% | 6.8 | 4 of 60 |
 Google AI Mode | #13of 51 | 8% | 100% | 4.6 | 5 of 60 |
ChatGPT names HaloITSM most often, Gemini least. Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk124 answers ahead of you | 77% | 78% | 70% | 82% |
| 10 | Gorgias12 answers ahead of you | 14% | 23% | 10% | 10% |
| 11 | ServiceNow7 answers ahead of you | 12% | 15% | 12% | 8% |
| 12 | Freshservice1 answer ahead of you | 8% | 5% | 12% | 8% |
| 13 | HaloITSMyou | 8% | 8% | 7% | 8% |
Freshservice is 1 answer ahead of you, Front 3 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described HaloITSM when they named it, word for word, from the October 2026 answers.
…SMBs/value Zoho Desk ✅ ✅ Very good Businesses already using Zoho Halo Service Desk ✅ ✅ Excellent Australian IT/service teams My first choice would be Zendesk if you're primarily handling…
Gaining massive traction as a modern alternative, HaloITSM offers incredible out-of-the-box ITIL compliance, a gorgeous self-service portal for employees to request equipment or permissions, and transparent all-inclusive pricing without hidden add-on costs for asset management.
You want very configurable ITIL processes and strong asset/CMDB capabilities
AI states 18 facts about HaloITSM
In the October 2026 answers, AI describes your company in 18 statements: 14 about the service, 3 about prices and 1 about history.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 18 in Findrix →What to do with this report
Get named where you are not
HaloITSM appeared in 10 of the 60 buyer questions. Findrix runs the other 50 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 18 facts about HaloITSM. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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