AI Rankings · customer support and helpdesk software · Australia
ServiceNow, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, ServiceNow came up in 21 of 180 answers. That puts it #11 of the 98 companies AI named in Australia.
In 7 of those 21 answers AI recommended it. In the other 14 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #11of 98 | 12% | 33% | 3.2 | 15 of 60 |
 ChatGPT | #9of 65 | 15% | 33% | 4.0 | 9 of 60 |
 Gemini | #9of 62 | 12% | 14% | 2.3 | 7 of 60 |
 Google AI Mode | #11of 51 | 8% | 60% | 3.0 | 5 of 60 |
ChatGPT names ServiceNow most often, Google AI Mode least. Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk117 answers ahead of you | 77% | 78% | 70% | 82% |
| 8 | HubSpot Service Hub13 answers ahead of you | 19% | 5% | 25% | 27% |
| 9 | Atlassian10 answers ahead of you | 17% | 7% | 23% | 22% |
| 10 | Gorgias5 answers ahead of you | 14% | 23% | 10% | 10% |
| 11 | ServiceNowyou | 12% | 15% | 12% | 8% |
Gorgias is 5 answers ahead of you, Freshservice 6 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described ServiceNow when they named it, word for word, from the October 2026 answers.
ServiceNow: Ideal if you are looking for an enterprise-grade service desk
Ideal if you are looking for an enterprise-grade service desk.
ServiceNow uses advanced ServiceNow Ticket Management and Smart Routing via assignment rules, categorisation, and data-lookup definitions to ensure non-IT or financial business requests land in the correct departmental workspace.
AI states 10 facts about ServiceNow
In the October 2026 answers, AI describes your company in 10 statements: 7 about the service and 3 about other things.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 10 in Findrix →What to do with this report
Get named where you are not
ServiceNow appeared in 15 of the 60 buyer questions. Findrix runs the other 45 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 10 facts about ServiceNow. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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