AI Rankings · customer support and helpdesk software · Australia
ManageEngine ServiceDesk Plus, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, ManageEngine ServiceDesk Plus came up in 9 of 180 answers. That puts it #15 of the 98 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #15of 98 | 5% | 100% | 3.2 | 4 of 60 |
 ChatGPT | #13of 65 | 7% | 100% | 3.5 | 4 of 60 |
 Gemini | #21of 62 | 3% | 100% | 3.0 | 2 of 60 |
 Google AI Mode | #15of 51 | 5% | 100% | 3.0 | 3 of 60 |
ChatGPT names ManageEngine ServiceDesk Plus most often, Gemini least. Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk129 answers ahead of you | 77% | 78% | 70% | 82% |
| 12 | Freshservice6 answers ahead of you | 8% | 5% | 12% | 8% |
| 13 | HaloITSM5 answers ahead of you | 8% | 8% | 7% | 8% |
| 14 | Front2 answers ahead of you | 6% | 8% | 5% | 5% |
| 15 | ManageEngine ServiceDesk Plusyou | 5% | 7% | 3% | 5% |
Front is 2 answers ahead of you, eDesk 1 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described ManageEngine ServiceDesk Plus when they named it, word for word, from the October 2026 answers.
…requests, I’d shortlist Freshservice, Jira Service Management, and ManageEngine ServiceDesk Plus. My pick: Freshservice [1] is the best overall fit if you want something that is easy for…
Its published cloud pricing starts at US$13/technician/month, although higher editions and add-ons change the economics.
A massive favorite for traditional IT pros and mid-market companies in Australia.
AI states 12 facts about ManageEngine ServiceDesk Plus
In the October 2026 answers, AI describes your company in 12 statements: 9 about the service and 3 about prices.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 12 in Findrix →What to do with this report
Get named where you are not
ManageEngine ServiceDesk Plus appeared in 4 of the 60 buyer questions. Findrix runs the other 56 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 12 facts about ManageEngine ServiceDesk Plus. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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