AI Rankings · chatbots and conversational ai for customer service · Australia
Ada, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for chatbots and conversational AI for customer service, Ada came up in 10 of 180 answers. That puts it #18 of the 250 companies AI named in Australia.
In 9 of those 10 answers AI recommended it. In the other one it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #18of 250 | 6% | 90% | 5.9 | 10 of 60 |
 ChatGPT | #51of 156 | 2% | 100% | 4.0 | 1 of 60 |
 Gemini | #16of 107 | 8% | 80% | 7.0 | 5 of 60 |
 Google AI Mode | #16of 114 | 7% | 100% | 5.0 | 4 of 60 |
Gemini names Ada most often, ChatGPT least. Intercom leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Intercom58 answers ahead of you | 38% | 35% | 40% | 38% |
| 15 | Kore.ai1 answer ahead of you | 6% | 7% | 12% | |
| 16 | Miyai1 answer ahead of you | 6% | 5% | 12% | 2% |
| 17 | Shopify Inbox1 answer ahead of you | 6% | 5% | 7% | 7% |
| 18 | Adayou | 6% | 2% | 8% | 7% |
Shopify Inbox is 1 answer ahead of you, Voiceflow level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described Ada when they named it, word for word, from the October 2026 answers.
Ada How it works: Ada is an enterprise-grade AI agent platform that connects directly to back-end enterprise databases, ERPs, and inventory software (like SAP, NetSuite, or custom warehouse APIs)…
Ada is an enterprise-grade AI agent platform that connects directly to back-end enterprise databases, ERPs, and inventory software (like SAP, NetSuite, or custom warehouse APIs) via robust webhooks and APIs.
It excels at complex, multi-step conversational logic—meaning it can ask a customer their suburb or postcode, query your 30-store inventory database, and output: "Yes, Store X has 3 units left on aisle 4, or you can click-and-collect at Store Y."
AI states 11 facts about Ada
In the October 2026 answers, AI describes your company in 11 statements: 11 about the service.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 11 in Findrix →What to do with this report
Get named where you are not
Ada appeared in 10 of the 60 buyer questions. Findrix runs the other 50 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 11 facts about Ada. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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