AI Rankings · chatbots and conversational ai for customer service · Australia
Cognigy, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for chatbots and conversational AI for customer service, Cognigy came up in 5 of 180 answers. That puts it #32 of the 250 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #32of 250 | 3% | 100% | 3.0 | 5 of 60 |
 ChatGPT | #57of 156 | 2% | 100% | 3.0 | 1 of 60 |
 Gemini | 0 of 60 | ||||
 Google AI Mode | #19of 114 | 7% | 100% | 3.0 | 4 of 60 |
Google AI Mode names Cognigy most often, ChatGPT least. Intercom leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Intercom63 answers ahead of you | 38% | 35% | 40% | 38% |
| 29 | AI Chatbot Australialevel with you | 3% | 5% | 3% | |
| 30 | Botpresslevel with you | 3% | 2% | 3% | 3% |
| 31 | Chat AgentXlevel with you | 3% | 2% | 5% | 2% |
| 32 | Cognigyyou | 3% | 2% | 7% |
Chat AgentX is level with you, Frontly level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described Cognigy when they named it, word for word, from the October 2026 answers.
Cognigy & Kore.ai: Enterprise conversational AI and contact centre platforms heavily deployed by Australian banks, telcos, and utilities
They offer deep conversational IVR and chat capabilities across dozens of languages, well-suited for organizations requiring complex backend workflow execution (like checking a bank balance or processing a claim) in Mandarin or Vietnamese.
Cognigy provides comprehensive mobile endpoints and open-source mobile SDKs allowing deep customization of the chat UI/UX to match your app's exact design system rather than forcing a generic chat bubble.
AI states 4 facts about Cognigy
In the October 2026 answers, AI describes your company in 4 statements: 4 about the service.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 4 in Findrix →What to do with this report
Get named where you are not
Cognigy appeared in 5 of the 60 buyer questions. Findrix runs the other 55 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 4 facts about Cognigy. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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Get Cognigy recommended by AISee what AI says about your company, who it names instead, and what to change so it names you.