AI Rankings · contact centre communications platforms · Australia
3CX, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for contact centre communications platforms, 3CX came up in 19 of 180 answers. That puts it #15 of the 177 companies AI named in Australia.
In 18 of those 19 answers AI recommended it. In the other one it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #15of 177 | 11% | 95% | 5.6 | 16 of 60 |
 ChatGPT | #15of 100 | 8% | 80% | 7.4 | 5 of 60 |
 Gemini | #12of 102 | 12% | 100% | 5.1 | 7 of 60 |
 Google AI Mode | #13of 84 | 12% | 100% | 4.9 | 7 of 60 |
Gemini names 3CX most often, ChatGPT least. Genesys Cloud CX leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Genesys Cloud CX109 answers ahead of you | 71% | 63% | 77% | 73% |
| 12 | Telstra7 answers ahead of you | 14% | 30% | 10% | 3% |
| 13 | Freshworks6 answers ahead of you | 14% | 5% | 18% | 18% |
| 14 | IPscape3 answers ahead of you | 12% | 27% | 5% | 5% |
| 15 | 3CXyou | 11% | 8% | 12% | 12% |
IPscape is 3 answers ahead of you, 8x8 4 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described 3CX when they named it, word for word, from the October 2026 answers.
Top software options equipped with these advanced supervisor features include: The 3CX Startup Phone System Annual License - 10 Users provides a cloud-native platform with robust call queues and…
The 3CX Startup Phone System Annual License - 10 Users provides a cloud-native platform with robust call queues and multi-level IVR suitable for growing teams.
3CX allows you to host your own instance or use cloud-hosted options with simultaneous call-path pricing rather than punishing per-agent seat pricing.
AI states 27 facts about 3CX
In the October 2026 answers, AI describes your company in 27 statements: 23 about the service, 3 about other things and 1 about prices.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 27 in Findrix →What to do with this report
Get named where you are not
3CX appeared in 16 of the 60 buyer questions. Findrix runs the other 44 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 27 facts about 3CX. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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