AI Rankings · contact centre communications platforms · Australia
Avaya, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for contact centre communications platforms, Avaya came up in 7 of 180 answers. That puts it #22 of the 177 companies AI named in Australia.
In 3 of those 7 answers AI recommended it. In the other 4 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #22of 177 | 4% | 43% | 5.1 | 7 of 60 |
 ChatGPT | #21of 100 | 5% | 33% | 5.3 | 3 of 60 |
 Gemini | #24of 102 | 5% | 67% | 6.0 | 3 of 60 |
 Google AI Mode | #36of 84 | 2% | 0% | 2.0 | 1 of 60 |
ChatGPT names Avaya most often, Google AI Mode least. Genesys Cloud CX leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Genesys Cloud CX121 answers ahead of you | 71% | 63% | 77% | 73% |
| 19 | Microsoft Dynamics5 answers ahead of you | 7% | 7% | 12% | 2% |
| 20 | CloudTalk3 answers ahead of you | 6% | 7% | 8% | 2% |
| 21 | Amazon Web Serviceslevel with you | 4% | 12% | ||
| 22 | Avayayou | 4% | 5% | 5% | 2% |
Amazon Web Services is level with you, Zoom Contact Center level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described Avaya when they named it, word for word, from the October 2026 answers.
Eckoh / Cytrack: Both offer specialized secure payment solutions tailored for contact centres operating in Australia, removing the reliance on risky manual pause/resume buttons
Both offer specialized secure payment solutions tailored for contact centres operating in Australia, removing the reliance on risky manual pause/resume buttons.
If your 15-person team uses Microsoft Teams for daily collaboration, these Australian-supported platforms turn Teams into a fully functional omnichannel contact centre.
AI states 5 facts about Avaya
In the October 2026 answers, AI describes your company in 5 statements: 4 about the service and 1 about other things.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 5 in Findrix →What to do with this report
Get named where you are not
Avaya appeared in 7 of the 60 buyer questions. Findrix runs the other 53 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 5 facts about Avaya. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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