AI Rankings · customer support and helpdesk software · Australia
eDesk, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, eDesk came up in 8 of 180 answers. That puts it #16 of the 98 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #16of 98 | 4% | 100% | 2.8 | 4 of 60 |
 ChatGPT | #20of 65 | 5% | 100% | 2.7 | 3 of 60 |
 Gemini | #17of 62 | 5% | 100% | 2.3 | 3 of 60 |
 Google AI Mode | #17of 51 | 3% | 100% | 3.5 | 2 of 60 |
ChatGPT names eDesk most often, Google AI Mode least. Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk130 answers ahead of you | 77% | 78% | 70% | 82% |
| 13 | HaloITSM6 answers ahead of you | 8% | 8% | 7% | 8% |
| 14 | Front3 answers ahead of you | 6% | 8% | 5% | 5% |
| 15 | ManageEngine ServiceDesk Plus1 answer ahead of you | 5% | 7% | 3% | 5% |
| 16 | eDeskyou | 4% | 5% | 5% | 3% |
ManageEngine ServiceDesk Plus is 1 answer ahead of you, LiveAgent level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described eDesk when they named it, word for word, from the October 2026 answers.
For an Australian online homewares store, I’d shortlist Gorgias, eDesk, and Zendesk —but the best choice depends heavily on whether you’re on Shopify and whether you sell through marketplaces
built specifically around ecommerce orders and support
ticket categorisation, automation and SLA tracking
AI states 16 facts about eDesk
In the October 2026 answers, AI describes your company in 16 statements: 14 about the service, 1 about other things and 1 about ownership.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 16 in Findrix →What to do with this report
Get named where you are not
eDesk appeared in 4 of the 60 buyer questions. Findrix runs the other 56 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 16 facts about eDesk. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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