AI Rankings · customer support and helpdesk software · Australia
FreeScout, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, FreeScout came up in 6 of 180 answers. That puts it #19 of the 98 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #19of 98 | 3% | 100% | 4.2 | 5 of 60 |
 ChatGPT | #24of 65 | 3% | 100% | 3.5 | 2 of 60 |
 Gemini | #19of 62 | 5% | 100% | 4.0 | 3 of 60 |
 Google AI Mode | #24of 51 | 2% | 100% | 6.0 | 1 of 60 |
Gemini names FreeScout most often, Google AI Mode least. Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk132 answers ahead of you | 77% | 78% | 70% | 82% |
| 16 | eDesk2 answers ahead of you | 4% | 5% | 5% | 3% |
| 17 | LiveAgent2 answers ahead of you | 5% | 5% | 7% | 2% |
| 18 | Hiver1 answer ahead of you | 4% | 5% | 5% | 2% |
| 19 | FreeScoutyou | 3% | 3% | 5% | 2% |
Hiver is 1 answer ahead of you, TicketMate level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described FreeScout when they named it, word for word, from the October 2026 answers.
The Budget-Friendly / Open-Source Route: osTicket or FreeScout For independent schools, smaller primary schools, or Catholic/systemic schools operating under strict, constrained IT budgets,…
An open-source alternative to Help Scout that is completely free if you host it yourself.
Unlimited agents, unlimited mailboxes, custom modules, and a clean email-like interface.
AI states 16 facts about FreeScout
In the October 2026 answers, AI describes your company in 16 statements: 10 about the service and 6 about prices.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 16 in Findrix →What to do with this report
Get named where you are not
FreeScout appeared in 5 of the 60 buyer questions. Findrix runs the other 55 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 16 facts about FreeScout. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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