AI Rankings · customer support and helpdesk software · Australia
Hiver, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, Hiver came up in 7 of 180 answers. That puts it #18 of the 98 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #18of 98 | 4% | 100% | 4.7 | 7 of 60 |
 ChatGPT | #21of 65 | 5% | 100% | 5.7 | 3 of 60 |
 Gemini | #18of 62 | 5% | 100% | 4.0 | 3 of 60 |
 Google AI Mode | #23of 51 | 2% | 100% | 4.0 | 1 of 60 |
ChatGPT names Hiver most often, Google AI Mode least. Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk131 answers ahead of you | 77% | 78% | 70% | 82% |
| 15 | ManageEngine ServiceDesk Plus2 answers ahead of you | 5% | 7% | 3% | 5% |
| 16 | eDesk1 answer ahead of you | 4% | 5% | 5% | 3% |
| 17 | LiveAgent1 answer ahead of you | 5% | 5% | 7% | 2% |
| 18 | Hiveryou | 4% | 5% | 5% | 2% |
LiveAgent is 1 answer ahead of you, FreeScout 1 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described Hiver when they named it, word for word, from the October 2026 answers.
Best if You Live Inside Gmail / Google Workspace: Hiver If your team handles everything out of a Google Workspace (support@yourcompany.com) and hates learning a brand-new dashboard, Hiver turns…
If your team handles everything out of a Google Workspace (support@yourcompany.com) and hates learning a brand-new dashboard, Hiver turns Gmail into a helpdesk.
Emails arrive in your normal Gmail, but Hiver adds a sidebar allowing you to turn emails into items that can be assigned, status-tracked (Open, Pending, Closed), and given SLAs.
AI states 13 facts about Hiver
In the October 2026 answers, AI describes your company in 13 statements: 11 about the service and 2 about other things.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 13 in Findrix →What to do with this report
Get named where you are not
Hiver appeared in 7 of the 60 buyer questions. Findrix runs the other 53 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 13 facts about Hiver. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
← Back to Customer support and helpdesk software in AustraliaRequest a correction or removal
Get Hiver recommended by AISee what AI says about your company, who it names instead, and what to change so it names you.