AI Rankings · customer support and helpdesk software · Australia
TicketMate, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for customer support and helpdesk software, TicketMate came up in 6 of 180 answers. That puts it #20 of the 98 companies AI named in Australia.
Every time it came up, AI recommended it rather than just mentioning it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #20of 98 | 3% | 100% | 2.2 | 4 of 60 |
 ChatGPT | #14of 65 | 7% | 100% | 2.3 | 4 of 60 |
 Gemini | #22of 62 | 3% | 100% | 2.0 | 2 of 60 |
 Google AI Mode | 0 of 60 |
ChatGPT names TicketMate most often, Gemini least. Zendesk leads on ChatGPT and Google AI Mode. Freshdesk leads on Gemini.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Zendesk132 answers ahead of you | 77% | 78% | 70% | 82% |
| 17 | LiveAgent2 answers ahead of you | 5% | 5% | 7% | 2% |
| 18 | Hiver1 answer ahead of you | 4% | 5% | 5% | 2% |
| 19 | FreeScoutlevel with you | 3% | 3% | 5% | 2% |
| 20 | TicketMateyou | 3% | 7% | 3% |
FreeScout is level with you, LiveChat 1 behind.
See, question by question, who took the spot →In AI’s own words
How the engines described TicketMate when they named it, word for word, from the October 2026 answers.
Strongest options Platform Type Australian hosting Key caveat TicketMate Helpdesk / ticketing Yes — Sydney Newer/smaller product; currently in beta Vyntech Support Customer support / helpdesk Yes…
It provides email-to-ticket, customer portal, SLAs, asset tracking, knowledge base and SSO.
It's also unusually simple commercially: AUD $99/month with unlimited agents on its current Standard plan.
AI states 16 facts about TicketMate
In the October 2026 answers, AI describes your company in 16 statements: 7 about the service, 6 about prices and 3 about other things.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 16 in Findrix →What to do with this report
Get named where you are not
TicketMate appeared in 4 of the 60 buyer questions. Findrix runs the other 56 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 16 facts about TicketMate. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
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