AI Rankings · chatbots and conversational ai for customer service · Australia
Google, according to AI (October 2026)
When a buyer in Australia asked ChatGPT, Gemini or Google AI Mode for chatbots and conversational AI for customer service, Google came up in 13 of 180 answers. That puts it #13 of the 250 companies AI named in Australia.
In 10 of those 13 answers AI recommended it. In the other 3 it only mentioned it.
- 60 buyer questions
- 180 answers read
- 3 engines
Where you stand
Your totals across all 3 engines first, then the same numbers engine by engine. Rank is your place among the companies that engine named in Australia. Mention rate is the share of that engine’s answers that name you. Recommendation rate is the share of your mentions where you are put forward as a recommendation, not just named. Average position is the place you take in an answer that names you, 1 means first. Questions you appear in is how many of the 60 buyer questions named you at least once.
| Engine | Rank | Mention rate | Recommendation rate | Average position | Questions you appear in |
|---|---|---|---|---|---|
| All 3 engines | #13of 250 | 7% | 77% | 5.1 | 10 of 60 |
 ChatGPT | #7of 156 | 10% | 67% | 4.3 | 6 of 60 |
 Gemini | #15of 107 | 8% | 100% | 6.4 | 5 of 60 |
 Google AI Mode | #27of 114 | 3% | 50% | 4.0 | 2 of 60 |
ChatGPT names Google most often, Google AI Mode least. Intercom leads on all 3 engines.
Named instead of you
The leader, the three named right above you, and you. Share of answers that name each one, overall and on each engine.
| Rank | company | Mention rate | ChatGPT | Gemini | Google AI Mode |
|---|---|---|---|---|---|
| 1 | Intercom55 answers ahead of you | 38% | 35% | 40% | 38% |
| 10 | Salesforce4 answers ahead of you | 9% | 8% | 12% | 8% |
| 11 | Lorikeet2 answers ahead of you | 8% | 3% | 15% | 7% |
| 12 | AiDiallevel with you | 7% | 2% | 10% | 10% |
| 13 | Googleyou | 7% | 10% | 8% | 3% |
AiDial is level with you, ServiceNow level with you.
See, question by question, who took the spot →In AI’s own words
How the engines described Google when they named it, word for word, from the October 2026 answers.
…eligibility/region rules Strongest general-purpose AI option Google Gemini Enterprise / Vertex AI Excellent Yes, depending on product/configuration Best for Google Cloud/Workspace environments…
Google provides regional data controls, including Australian-region capabilities for relevant Gemini/Vertex AI services, although you need to assess the specific Gemini product rather than treating "Gemini" as one uniform service.
Data governance controls ensure customer data is encrypted at rest/in transit and isolated from base model training pipelines.
AI states 14 facts about Google
In the October 2026 answers, AI describes your company in 14 statements: 13 about the service and 1 about address.
Findrix checks each one against your own facts, statement by statement, and writes the correction email for you.
Check all 14 in Findrix →What to do with this report
Get named where you are not
Google appeared in 10 of the 60 buyer questions. Findrix runs the other 50 for you and shows who AI names there instead, and which sites got them the spot.
Fix what AI gets wrong
AI states 14 facts about Google. Findrix puts each one next to your own facts and writes the correction email for you to send.
Watch it move
In your inbox: a report after every scan and a monthly PDF for your team. An email when a fix worked or a rival overtakes you, and right away if your site blocks AI bots or goes down.
← Back to Chatbots and conversational AI for customer service in AustraliaRequest a correction or removal
Get Google recommended by AISee what AI says about your company, who it names instead, and what to change so it names you.