ChatGPT| Source | Share | Links |
|---|---|---|
| commbank.com.au | 46% | 215 |
| westpac.com.au | 43% | 203 |
| anz.com.au | 39% | 180 |
| nab.com.au | 38% | 175 |
| macquarie.com.au | 16% | 84 |
| canstar.com.au | 15% | 60 |
| up.com.au | 13% | 77 |
| ubank.com.au | 12% | 58 |
| ing.com.au | 11% | 42 |
| finder.com.au | 11% | 48 |
AI Rankings · Banks and retail banking · Australia
Best banks and retail banking in Australia, according to AI (October 2026)
We asked ChatGPT, Gemini and Google AI Mode 120 questions a buyer in Australia types when looking for banks and retail banking. The engines named 140 companies in Australia. Westpac is named most often, in 63% of answers, followed by Commonwealth Bank (62%) and NAB (59%). 68 are named by all three engines.
The full list is below, ranked by how consistently each company is named.
- 120 buyer questions
- 360 answers read
- 3 engines
All 140 companies AI names in Australia
Click a company to open its full report: every answer that names it, where it stands in each one, and the sites behind every rival. Mentioned is the share of answers that name the company: all 360, one engine’s 120 in the engine columns. Green marks that engine’s 3 most recommended. A crossed circle means it never named the company. Click a heading to sort.
Every company AI named in Australia, ranked by how consistently it is named.
3 most recommended. 137 named. The rest not cited.
Not cited by AI? Start here.
See every answer that names a rival instead of you, and the fix for each.
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Where AI gets its answers
Before an engine names a company, it reads the web. These are the sites each engine cited most in its 120 answers for Australia, by the share of answers citing them.
ChatGPT
Gemini| Source | Share | Links |
|---|---|---|
| commbank.com.au | 25% | 144 |
| finder.com.au | 20% | 116 |
| westpac.com.au | 20% | 99 |
| nab.com.au | 18% | 73 |
| mozo.com.au | 17% | 126 |
| canstar.com.au | 13% | 70 |
| anz.com.au | 13% | 49 |
| money.com.au | 11% | 112 |
| bankwest.com.au | 7% | 29 |
| wise.com | 7% | 38 |
Google AI Mode| Source | Share | Links |
|---|---|---|
| canstar.com.au | 33% | 91 |
| commbank.com.au | 32% | 93 |
| finder.com.au | 23% | 60 |
| nab.com.au | 21% | 60 |
| westpac.com.au | 21% | 59 |
| money.com.au | 13% | 35 |
| bankaust.com.au | 12% | 30 |
| anz.com.au | 11% | 31 |
| mozo.com.au | 11% | 26 |
| up.com.au | 10% | 41 |
One thing stands out. ChatGPT cites company sites directly: commbank.com.au tops its list, so a company’s own pages decide whether it is named.
What to do with your row
Most recommendedTop 3 on an engine
Open your full report, then take the “Top 3 in AI answers” badge. It names the engine, it links back here, and it is free. Then keep the spot: Findrix tracks all three engines for your company and tells you when a rival moves in.
MentionedNamed, not recommended
Findrix shows you, answer by answer, who took the recommendation instead of you and which sites got them there. Your site becomes a numbered list of edits, and the next scan confirms each one.
Not namedMissing from all 360 answers
Findrix runs your buyers’ questions for your company and shows what AI says instead of you, with every wrong fact and the correction written for you.
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What “Top 3 in AI answers” means
A company gets the badge when it is in the top 3 on any single engine, by how many of that engine’s answers recommend it, not just name it. The badge names the engine, so a company can hold it on Gemini and not on ChatGPT. In Australia that is Westpac, Commonwealth Bank and NAB on ChatGPT. Westpac, Commonwealth Bank and NAB on Gemini. Westpac, Commonwealth Bank and NAB on Google AI Mode. 9 badges, 3 companies. A badge holder confirms its website inside the report and puts the badge on its site, and it links back to this page.
The 120 questions we asked
Every company was measured against the same 120 questions, asked the way a buyer types them, with no company name in the question. Grouped by how the question is asked: four kinds.
Use case (the job is named)
7 questions
- Which banks in Australia are the most helpful for first home buyers who only have a 5% deposit?
- I need a bank account provider in Australia with no fees and no hoops to jump through, like minimum monthly deposits.
- Where can I find a bank in Australia that still has branches taking cash deposits over the counter in small country towns?
+ 4 more questions in this group.
Alternatives (excluding the well-known)
the question asks for options outside the market leaders16 questions
- I've started a side hustle and want that money kept apart from my personal spending - which banks in Australia make that easy?
- Which Australian banks let you pay with a smartwatch or phone instead of carrying a card?
- Which independent banks in Australia run community branches where the profits stay in town?
+ 13 more questions in this group.
Criterion (price, reviews, support, integration)
a plain category question with one qualifier12 questions
- What Australian bank has the best mobile app for tracking spending and sticking to a budget?
- Can you recommend a bank in Australia with a cheap rate on a new car loan for someone on a modest income?
- We're heading overseas for a month - which Australian banks have the cheapest ATM and currency conversion fees on the trip?
+ 9 more questions in this group.
Other phrasing
85 questions
- I'm thinking of changing my main bank because the rate on my savings has dropped to almost nothing - who's worth moving to in Australia?
- Looking for an Australian bank that will give us a lower variable rate if we move our home loan across from our current lender.
- Do any banks in Australia let my parents act as guarantors so we can buy with a smaller deposit?
+ 82 more questions in this group.
How we measure
Each of the 120 questions was asked once to ChatGPT, Gemini and Google AI Mode in October 2026: 360 answers. We read every answer and record which companies it names. A company’s share is the part of answers that name it. Different spellings of one company are merged into one row.
Left out: companies outside Australia, and names that aren’t banks and retail banking. A name AI gave without a website we could find is listed without a profile.
One run per question means a single answer moves a company at the bottom of the table by a point. Treat differences of 1 to 2% as noise and the top 20 as stable.
One email when the next run moves this list: who entered, who left, where you stand. No newsletter.
Questions about this ranking
Why isn’t my company listed?
Either no engine named it in the 360 answers we read, or it was named and we could not match it to a website. Search the list above. If it was named, its full report is ready. If it was never named, Findrix shows what AI says when buyers ask about banks and retail banking, which rivals it names instead, and a ranked list of fixes: the page, the edit, and the next scan ticks it off. It starts with the 7-day trial.
What is in the full report?
Everything we collected about the company: its position on each of ChatGPT, Gemini and Google AI Mode, recommended or only mentioned, its average position in the answer and what AI says about it word for word. It is free and open to anyone, no login. The “Top 3 in AI answers” badge goes on the company’s site when any engine puts it in its top 3.
Why would I subscribe if I am already listed?
This page is one snapshot. Findrix is where you control and grow your AI visibility over time: your own question set, 60 to 180 questions by plan, tracked for you and your rivals. On every answer you see recommended, only mentioned, or a rival, and which sites earned that rival the spot. Wrong facts come with the correction email written for you. Your site becomes a numbered plan: which page, what to change, confirmed by the next scan. A PDF report for you and your team. It starts with the 7-day trial.
Can I correct or remove my company’s listing?
Use Request a correction at the bottom of the page: we check the change against the answers and fix the listing. For anything else, write to us there too and we will look at it against your website.
More AI rankings
Measured in October 2026: 120 questions x 3 engines x 1 run. Request a correction.
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