ChatGPT| Source | Share | Links |
|---|---|---|
| rdsit.au | 34% | 81 |
| rodin.com.au | 21% | 51 |
| partnerit.com.au | 20% | 51 |
| mlogicit.com.au | 20% | 44 |
| microsolve.com.au | 16% | 28 |
| astt.net.au | 15% | 31 |
| secur-it.com.au | 11% | 28 |
| au.linkedin.com | 10% | 15 |
| techhubaustralia.com.au | 9% | 13 |
| assett.net.au | 9% | 17 |
AI Rankings · IT support and managed service providers (SMB) · Wollongong
Best IT support and managed service providers (SMB) in Wollongong, according to AI (October 2026)
We asked ChatGPT, Gemini and Google AI Mode 80 questions a buyer in Wollongong types when looking for IT support and managed service providers (SMB). The engines named 90 companies in Wollongong. Rodin IT Support Services Wollongong is named most often, in 29% of answers, followed by MLogic IT (22%) and AST Technologies (21%). 17 are named by all three engines.
The full list is below, ranked by how consistently each company is named.
- 80 buyer questions
- 240 answers read
- 3 engines
All 90 companies AI names in Wollongong
Click a company to open its full report: every answer that names it, where it stands in each one, and the sites behind every rival. Mentioned is the share of answers that name the company: all 240, one engine’s 80 in the engine columns. Green marks that engine’s 3 most recommended. A crossed circle means it never named the company. Click a heading to sort.
Every company AI named in Wollongong, ranked by how consistently it is named.
7 most recommended. 83 named. The rest not cited.
Not cited by AI? Start here.
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Where AI gets its answers
Before an engine names a company, it reads the web. These are the sites each engine cited most in its 80 answers for Wollongong, by the share of answers citing them.
ChatGPT
Gemini| Source | Share | Links |
|---|---|---|
| indepthit.com.au | 15% | 31 |
| matrixsolutions.com.au | 15% | 29 |
| astt.net.au | 11% | 25 |
| showelltech.com.au | 9% | 25 |
| microsolve.com.au | 6% | 12 |
| vitg.com.au | 6% | 16 |
| rodin.com.au | 4% | 10 |
| mobilegeeks.com.au | 4% | 11 |
| mlogicit.com.au | 4% | 8 |
| cyberagency.group | 3% | 6 |
Google AI Mode| Source | Share | Links |
|---|---|---|
| rodin.com.au | 28% | 48 |
| blackwolfit.com.au | 28% | 55 |
| microsolve.com.au | 25% | 45 |
| vitg.com.au | 24% | 39 |
| mlogicit.com.au | 13% | 24 |
| showelltech.com.au | 13% | 23 |
| astt.net.au | 13% | 32 |
| matrixsolutions.com.au | 10% | 22 |
| rdsit.au | 9% | 20 |
| mobilegeeks.com.au | 9% | 14 |
One thing stands out. ChatGPT cites company sites directly: rdsit.au tops its list, so a company’s own pages decide whether it is named.
What to do with your row
Most recommendedTop 3 on an engine
Open your full report, then take the “Top 3 in AI answers” badge. It names the engine, it links back here, and it is free. Then keep the spot: Findrix tracks all three engines for your company and tells you when a rival moves in.
MentionedNamed, not recommended
Findrix shows you, answer by answer, who took the recommendation instead of you and which sites got them there. Your site becomes a numbered list of edits, and the next scan confirms each one.
Not namedMissing from all 240 answers
Findrix runs your buyers’ questions for your company and shows what AI says instead of you, with every wrong fact and the correction written for you.
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What “Top 3 in AI answers” means
A company gets the badge when it is in the top 3 on any single engine, by how many of that engine’s answers recommend it, not just name it. The badge names the engine, so a company can hold it on Gemini and not on ChatGPT. In Wollongong that is Rodin IT Support Services Wollongong, MLogic IT and Partner IT on ChatGPT. Rodin IT Support Services Wollongong, AST Technologies and indepth IT Solutions on Gemini. Rodin IT Support Services Wollongong, Microsolve and Black Wolf IT on Google AI Mode. 9 badges, 7 companies. A badge holder confirms its website inside the report and puts the badge on its site, and it links back to this page.
The 80 questions we asked
Every company was measured against the same 80 questions, asked the way a buyer types them, with no company name in the question. Grouped by how the question is asked: four kinds.
Use case (the job is named)
2 questions
- We're bidding for a council contract that asks for proof of cyber security controls, which managed service providers in Shellharbour help small firms put those in place?
- Which managed IT services providers in Shellharbour support staff using their own phones and devices for work?
Alternatives (excluding the well-known)
the question asks for options outside the market leaders11 questions
- Who are the independent IT support outfits in Dapto a small panel beating shop could use?
- We run a wedding and function venue in Shellharbour and want a boutique managed IT provider rather than a big company, who do you suggest?
- independent pharmacy in dapto needs a non chain it support company, any ideas?
+ 8 more questions in this group.
Criterion (price, reviews, support, integration)
a plain category question with one qualifier50 questions
- Our freight depot runs through the night and the booking system dropped out at 3am, which IT support companies around Dapto answer calls at that hour?
- Does any managed IT provider in Shellharbour do one monthly price that covers everything, licences and call-outs included?
- We're a six-person firm that can't cope with surprise invoices, so which IT support companies in Wollongong cap what they charge each month?
+ 47 more questions in this group.
Other phrasing
17 questions
- Does any managed IT provider in Wollongong still pick up the call on public holidays?
- Our law firm in Wollongong has no disaster recovery plan if the server dies, which managed IT providers can put one in place?
- Everything at our physio clinic in Shellharbour lives in online storage and we just assume it's backed up, so which managed IT providers could check that for us?
+ 14 more questions in this group.
How we measure
Each of the 80 questions was asked once to ChatGPT, Gemini and Google AI Mode in October 2026: 240 answers. We read every answer and record which companies it names. A company’s share is the part of answers that name it. Different spellings of one company are merged into one row.
Left out: companies outside Wollongong, and names that aren’t it support and managed service providers (smb). A name AI gave without a website we could find is listed without a profile.
One run per question means a single answer moves a company at the bottom of the table by a point. Treat differences of 1 to 2% as noise and the top 20 as stable.
One email when the next run moves this list: who entered, who left, where you stand. No newsletter.
Questions about this ranking
Why isn’t my company listed?
Either no engine named it in the 240 answers we read, or it was named and we could not match it to a website. Search the list above. If it was named, its full report is ready. If it was never named, Findrix shows what AI says when buyers ask about IT support and managed service providers (SMB), which rivals it names instead, and a ranked list of fixes: the page, the edit, and the next scan ticks it off. It starts with the 7-day trial.
What is in the full report?
Everything we collected about the company: its position on each of ChatGPT, Gemini and Google AI Mode, recommended or only mentioned, its average position in the answer and what AI says about it word for word. It is free and open to anyone, no login. The “Top 3 in AI answers” badge goes on the company’s site when any engine puts it in its top 3.
Why would I subscribe if I am already listed?
This page is one snapshot. Findrix is where you control and grow your AI visibility over time: your own question set, 60 to 180 questions by plan, tracked for you and your rivals. On every answer you see recommended, only mentioned, or a rival, and which sites earned that rival the spot. Wrong facts come with the correction email written for you. Your site becomes a numbered plan: which page, what to change, confirmed by the next scan. A PDF report for you and your team. It starts with the 7-day trial.
Can I correct or remove my company’s listing?
Use Request a correction at the bottom of the page: we check the change against the answers and fix the listing. For anything else, write to us there too and we will look at it against your website.
More AI rankings
Measured in October 2026: 80 questions x 3 engines x 1 run. Request a correction.
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