ChatGPT| Source | Share | Links |
|---|---|---|
| cxitservices.com.au | 30% | 59 |
| techassist.au | 13% | 24 |
| cts.au | 10% | 19 |
| pulsaritsolutions.com.au | 10% | 22 |
| au.linkedin.com | 10% | 14 |
| unitysystems.com.au | 9% | 23 |
| mycelium365.com.au | 9% | 17 |
| itsplus.com.au | 8% | 13 |
| dtech.au | 8% | 14 |
| keyit.com.au | 6% | 11 |
AI Rankings · IT support and managed service providers (SMB) · Melbourne
Best IT support and managed service providers (SMB) in Melbourne, according to AI (October 2026)
We asked ChatGPT, Gemini and Google AI Mode 80 questions a buyer in Melbourne types when looking for IT support and managed service providers (SMB). The engines named 263 companies in Melbourne. CX IT Services is named most often, in 27% of answers, followed by Tech Seek (10%) and BITS IT Support (9%). 39 are named by all three engines.
The full list is below, ranked by how consistently each company is named.
- 80 buyer questions
- 240 answers read
- 3 engines
All 263 companies AI names in Melbourne
Click a company to open its full report: every answer that names it, where it stands in each one, and the sites behind every rival. Mentioned is the share of answers that name the company: all 240, one engine’s 80 in the engine columns. Green marks that engine’s 3 most recommended. A crossed circle means it never named the company. Click a heading to sort.
Every company AI named in Melbourne, ranked by how consistently it is named.
6 most recommended. 257 named. The rest not cited.
Not cited by AI? Start here.
See every answer that names a rival instead of you, and the fix for each.
Start free trial →7-day free trial, cancel anytime
Where AI gets its answers
Before an engine names a company, it reads the web. These are the sites each engine cited most in its 80 answers for Melbourne, by the share of answers citing them.
ChatGPT
Gemini| Source | Share | Links |
|---|---|---|
| cxitservices.com.au | 15% | 43 |
| techassist.au | 6% | 17 |
| dtech.au | 5% | 11 |
| techseek.com.au | 5% | 13 |
| agileit.com.au | 5% | 24 |
| communicat.com.au | 4% | 10 |
| stepfwdit.com.au | 4% | 6 |
| techware.com.au | 4% | 12 |
| computercures.com.au | 4% | 8 |
| intech3.com.au | 3% | 4 |
Google AI Mode| Source | Share | Links |
|---|---|---|
| cxitservices.com.au | 31% | 55 |
| businessitsupport.au | 11% | 22 |
| unitysystems.com.au | 10% | 16 |
| techseek.com.au | 10% | 18 |
| intuitiveit.com.au | 10% | 15 |
| keyit.com.au | 9% | 13 |
| agileit.com.au | 6% | 10 |
| intellectit.com.au | 6% | 10 |
| app.squareup.com | 6% | 10 |
| link.evolvecyber.com.au | 5% | 8 |
One thing stands out. ChatGPT cites company sites directly: cxitservices.com.au tops its list, so a company’s own pages decide whether it is named.
What to do with your row
Most recommendedTop 3 on an engine
Open your full report, then take the “Top 3 in AI answers” badge. It names the engine, it links back here, and it is free. Then keep the spot: Findrix tracks all three engines for your company and tells you when a rival moves in.
MentionedNamed, not recommended
Findrix shows you, answer by answer, who took the recommendation instead of you and which sites got them there. Your site becomes a numbered list of edits, and the next scan confirms each one.
Not namedMissing from all 240 answers
Findrix runs your buyers’ questions for your company and shows what AI says instead of you, with every wrong fact and the correction written for you.
Start free trial →Control your AI visibility · 7-day free trial · cancel anytime
What “Top 3 in AI answers” means
A company gets the badge when it is in the top 3 on any single engine, by how many of that engine’s answers recommend it, not just name it. The badge names the engine, so a company can hold it on Gemini and not on ChatGPT. In Melbourne that is CX IT Services, TechAssist and CTS on ChatGPT. CX IT Services, Tech Seek and TechAssist on Gemini. CX IT Services, BITS IT Support and Key IT on Google AI Mode. 9 badges, 6 companies. A badge holder confirms its website inside the report and puts the badge on its site, and it links back to this page.
The 80 questions we asked
Every company was measured against the same 80 questions, asked the way a buyer types them, with no company name in the question. Grouped by how the question is asked: four kinds.
Use case (the job is named)
1 question
- Our committee only approves one fixed monthly amount for IT, so which IT support and managed service providers in Caulfield will quote a set price and stick to it?
Alternatives (excluding the well-known)
the question asks for options outside the market leaders10 questions
- Recommend managed IT providers in Melbourne that look after bridal and formal wear boutiques.
- Which independent IT support companies in Fitzroy VIC could take over the IT for a commercial art gallery whose online shop has outgrown its one part-time IT helper?
- Our wealth management firm's directors all work from home offices too, which boutique managed IT providers in South Yarra VIC will look after those as well?
+ 7 more questions in this group.
Criterion (price, reviews, support, integration)
a plain category question with one qualifier41 questions
- Our accounting practice's server died at 4pm on lodgement deadline day and nobody could be reached, which IT support and managed service providers in Doncaster VIC will be reachable and quick in deadline weeks?
- Our production runs round the clock except Sunday night, so which IT support and managed service providers in Dandenong will only make changes in that Sunday-night window?
- Our sales team works from cafes and client sites on whatever Wi-Fi they find, which IT support providers in Sunbury VIC can make that safe without slowing them down?
+ 38 more questions in this group.
Other phrasing
28 questions
- Our design studio keeps four terabytes of project files on a box in the cupboard, which managed IT providers in Fitzroy can set up a proper backup and recovery for that?
- If a burst pipe flooded our office tomorrow we'd be out of action for weeks, which managed IT providers in Cheltenham VIC can plan how we'd keep working from elsewhere?
- Our cyber insurer won't renew until we have two-step logins and backups we've actually tested, which managed IT providers in Box Hill VIC can get us there before the renewal date?
+ 25 more questions in this group.
How we measure
Each of the 80 questions was asked once to ChatGPT, Gemini and Google AI Mode in October 2026: 240 answers. We read every answer and record which companies it names. A company’s share is the part of answers that name it. Different spellings of one company are merged into one row.
Left out: companies outside Melbourne, and names that aren’t it support and managed service providers (smb). A name AI gave without a website we could find is listed without a profile.
One run per question means a single answer moves a company at the bottom of the table by a point. Treat differences of 1 to 2% as noise and the top 20 as stable.
One email when the next run moves this list: who entered, who left, where you stand. No newsletter.
Questions about this ranking
Why isn’t my company listed?
Either no engine named it in the 240 answers we read, or it was named and we could not match it to a website. Search the list above. If it was named, its full report is ready. If it was never named, Findrix shows what AI says when buyers ask about IT support and managed service providers (SMB), which rivals it names instead, and a ranked list of fixes: the page, the edit, and the next scan ticks it off. It starts with the 7-day trial.
What is in the full report?
Everything we collected about the company: its position on each of ChatGPT, Gemini and Google AI Mode, recommended or only mentioned, its average position in the answer and what AI says about it word for word. It is free and open to anyone, no login. The “Top 3 in AI answers” badge goes on the company’s site when any engine puts it in its top 3.
Why would I subscribe if I am already listed?
This page is one snapshot. Findrix is where you control and grow your AI visibility over time: your own question set, 60 to 180 questions by plan, tracked for you and your rivals. On every answer you see recommended, only mentioned, or a rival, and which sites earned that rival the spot. Wrong facts come with the correction email written for you. Your site becomes a numbered plan: which page, what to change, confirmed by the next scan. A PDF report for you and your team. It starts with the 7-day trial.
Can I correct or remove my company’s listing?
Use Request a correction at the bottom of the page: we check the change against the answers and fix the listing. For anything else, write to us there too and we will look at it against your website.
More AI rankings
Measured in October 2026: 80 questions x 3 engines x 1 run. Request a correction.
Get your company recommended by AISee what AI says about your company, who it names instead, and what to change so it names you.